AI Changemakers: Jaimie Bell, The Office Gurus
When you're managing thousands of customer interactions a day across dozens of clients, manual processes don't just slow agents down; they hide the insights that matter most. The Office Gurus, a 5,000-employee global BPO, faced exactly this challenge.
Report Snapshot
- How AVA Agent Assist and Supervisor Assist eliminated manual call review
- The challenge of scale in a high-volume contact center
- How conversational intelligence surfaced coaching opportunities and process gaps in moments